Website Accessibility Statement

With the introduction of new laws promoting greater awareness of disabled web users, we at Covéa Life Limited have reacted early. From the coding to the copy, we have strived to make this website simpler, clearer and easier to use - not just for people with disabilities, but for all our visitors to

The result is an improved accessible web user experience. This site complies with all priority one and many priority two checkpoints of the Web Content Accessibility Guidelines (WCAG), and as many as possible of priority three. We have included accessibility checks in every step of our design and build process.

We have designed, structured and tailored the site to work for people with different browsers, devices and disabilities. A number of features of this site include:

Access Keys

Access keys are shortcuts to provide quick and easy access to common pages without the need for a mouse and have been included to assist users with disabilities navigate the web site more easily. We are following the UK Government recommendations for access key assignments which is emerging as a worldwide standard.

Listed below are the access keys we use consistently on every page of the site.

  1. - Home
  2. - About
  3. - Testimonials
  4. - Unit Support
  5. - FAQs
  6. - Documentation
  7. - Contact
  8. - Media

To initiate these access keys in the Windows Operating system you can usually press ALT+ access key + ENTER. On a Macintosh it is usually CONTROL + access key.

Text Size

This site uses only relative font sizes and therefore is compatible with the user-specified text size option in visual browsers. The text size can be changed in Internet Explorer through the View > Text Size menu. And in Mozilla/Netscape, through the View > Text Zoom menu.

Alt text

All images that are used to illustrate content include the alt attribute to provide descriptive text alternatives. Images that have a decorative function have an 'empty' alt attribute.

Link Titles

A title attribute has been added to links which describe the link in greater detail. If the text of the link provides a clear explanation of the 'target' then the title attribute has not been used.


The site does use some JavaScript but this does not affect accessibility.

Site features

  • Consistent navigation
  • Scalable text
  • Clearly labelled graphics and image maps
  • No flickering or strobing graphics
  • Cross browser compatible

Web Standards

This site uses cascading style sheets for visual layout and is built to W3C standards. The XHTML and CSS is valid and the site has been built according to the W3C's Web Content Accessibility Guidelines 1.0 level A. This site has not been able to attain the AA standard due to a pop-up window for the quote engine and the fixed width design.

Covéa Life Limited endeavours at all times to make the site as accessible as reasonably possible to all users. In no way does Covéa Life Limited seek to deliberately discriminate against any users access to the website service in accordance with the Disability Discrimination Act 1995.

Browser Compatibility

We test all our sites in all modern browsers on Windows, MacOSX and Linux. All pages on this site use structured semantic markup.

If your browser or browsing device does not support modern coding techniques, the content of each page is still readable and is presented in a logical order.

If you have thoughts to share, or would like further information about our disability policy or our accessibility standards, please email the following address: SLI Team.

If you are experiencing any other difficulties with our website please contact our help desk: SLI Team.


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Terms and conditions apply. Full details can be found via Key Facts or Policy Wording.

© 2018 Covéa Life Limited.
Covéa Life Limited, 50 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4JX, is a private company limited by shares incorporated in England under registered number 911235. Its registered office is Norman Place, Reading, Berkshire, RG1 8DA. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Its Financial Services
Register No. is 202178. You can check this on the Financial Services Register by visiting the FCA website

You have the right to refer a complaint about the services we provide to the Financial Ombudsman Service. If you wish to find out more information you may contact them at Exchange Tower, London E14 9SR; Telephone: 0800 023 4567 or 0300 123 9 123. Web: Email:

You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is The ODR will simply pass your complaint to the Financial Ombudsman Service.