Privacy Policy

Covéa Life Limited and its associated companies are committed to protecting your privacy on-line. Our Privacy Policy explains how we collect information from you or in relation to the Covéa Life Limited web site (“the Site”) and what we do with it.

What data do we collect from you and how do we use it?

Parts of our Site will invite you to contact us using the details provided. From time to time you may wish to contact us in this way, either by sending an e-mail to us, contacting us by telephone, or writing to us. If you submit any personal information to us through this Site, we will only use this information without your prior consent to respond to any queries you may have or any comments you have made to us. We will also use this information for any subsequent communications of any kind that there may be between us. We may pass this information between members of the Covéa Insurance Services Limited and The Ministry of Defence or their authorised scheme manager for these purposes, but we will not pass on any details to third parties unless you give your prior consent. You should however be aware that in certain circumstances we may be required by legal authority to pass information to third parties or if we believe this action is necessary to protect and defend the rights, property or personal safety of members of staff of Covéa Insurance or members of the public.

You have the right to access, correct or remove the personal data that we hold about you. For further information as to your rights in this respect, please contact the Data Protection Controller, Covéa Life Limited, 50 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4JX or the Office of the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Non-Personal Information

When you access the Site, we may automatically collect non-personal information about you such as information about your IT equipment and the browsers used by you to access this Site. You cannot be identified from this information and it is only used to assist in providing an effective service on this Site. We may use or disclose non-personal information about those who access our Site for any purpose, but this will not include any personally identifying information.

Security

Security is fundamental to Covéa Insurance in respect of all personally identifiable information and Covéa Insurance has security measures in place that are designed to protect against loss, misuse and alteration of customer data under its control. However, Covéa Insurance cannot ensure that such loss, misuse or alteration will not occur. Covéa Insurance will use all reasonable endeavours to prevent such incidents, but cannot be held responsible for them. In the event that you become aware of any actual or potential misuse of such information, you should contact us as soon as possible to enable us to take appropriate action. The contact details are shown below. In providing personal information, you authorise us to take whatever action we deem necessary to protect you from any further such incidents.

Use of Cookies

Cookies are pieces of information that a web site transfers to your hard drive to sort and sometimes track information about the use of the web site and the aspects that were of interest to you. Most web browsers automatically accept cookies to maximise the use of web sites you access. You can change your browser to prevent this, but you may not be able to take full advantage of a web site if you do so. Cookies are specific to the server that created them and cannot legally be accessed by other servers, which means they cannot legally be used to track your movements around the internet.

We use cookies to:-

  • Estimate our customer size and patterns; and
  • Control how often visitors see similar advertisements; and
  • Track preferences and to improve and update our Site.

Your acceptance of these terms

By using this Site, you consent to the collection and use of this information by Covéa Insurance under the terms of this Privacy Policy. If we change the Privacy Policy in any way, we will post these changes on this page or in some prominent place on this Site. It is your responsibility to check the Site regularly and in particular to check this Privacy Policy every time you access the Site.

Contact details

If you have any questions, concerns or comments, please contact the Data Protection Officer at Covéa Life Limited, 50 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4JX

© 2017 Covéa Life Limited.
Covéa Life Limited, 50 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4JX, is a private company limited by shares incorporated in England under registered number 911235. Its registered office is Norman Place, Reading, Berkshire, RG1 8DA. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Its Financial Services
Register No. is 202178. You can check this on the Financial Services Register by visiting the FCA website www.fca.org.uk

You have the right to refer a complaint about the services we provide to the Financial Ombudsman Service. If you wish to find out more information you may contact them at Exchange Tower, London E14 9SR; Telephone: 0800 023 4567 or 0300 123 9 123. Web: www.financial-ombudsman.org.uk/consumer/complaints.htm. Email: complaint.info@financial-ombudsman.org.uk

You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.